Troubleshooting

Common failure modes and fixes for the CometChat Android V5 UI Kit.

AI Agent Component Spec

Field	Value
Page type	Troubleshooting reference
Scope	All CometChat Android UI Kit v5 issues — initialization, theming, components, calling, extensions, AI features, localization, sound, events, methods, text formatters
When to reference	When a component fails to render, data is missing, styling doesn’t apply, or a feature doesn’t appear

Initialization and Login

Symptom	Cause	Fix
CometChatUIKit.init() fails silently	Invalid App ID, Region, or Auth Key	Double-check credentials from the CometChat Dashboard
Blank screen after login	Component rendered before init() or login() completes	Ensure init() → login() order completes before rendering any UI Kit component. See Methods
Component renders but shows no data	User not logged in	Call CometChatUIKit.login("UID", callback) after init resolves
Login fails with “UID not found”	UID doesn’t exist in your CometChat app	Create the user via Dashboard, SDK, or REST API first
getLoggedInUser() returns null	User not logged in or session expired	Call login() or loginWithAuthToken() first
Auth Key exposed in production	Using Auth Key instead of Auth Token	Switch to loginWithAuthToken() for production. Generate tokens server-side via the REST API
init() callback never fires	Network blocked or incorrect region	Verify internet permission in AndroidManifest.xml and confirm the region matches your Dashboard (us, eu, in)
minSdk build error	Project minSdk is below 24	Set minSdk to 24 or higher in your app-level build.gradle — the UI Kit requires Android 7.0 (API 24)+
Dependency resolution failure	Missing CometChat Maven repository	Add maven("https://dl.cloudsmith.io/public/cometchat/cometchat/maven/") to settings.gradle repositories block

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Theming and Styling

Symptom	Cause	Fix
Theme not applied / crash on launch	App theme does not extend CometChatTheme.DayNight	Set parent="CometChatTheme.DayNight" in your themes.xml style and apply it in AndroidManifest.xml
Dark mode not working	System dark mode not propagated to CometChat theme	Ensure your app theme parent is CometChatTheme.DayNight — it inherits Theme.MaterialComponents.DayNight.NoActionBar and responds to system dark mode automatically
Custom colors not applying	Overriding wrong theme attributes	Check the Color Resources page for the correct attribute names
Font not changing	Custom font set on wrong theme attribute	Override cometchatFontFamily in your theme to apply a custom font globally
Styles leak into host app	CometChat theme attributes conflict with app theme	Scope CometChat theme overrides to the Activity hosting CometChat components rather than the application-level theme
Styles apply to some screens but not others	Activity uses a different theme	Verify the Activity hosting CometChat components has android:theme set to your custom theme in AndroidManifest.xml
Changes apply in light mode but not dark mode	Only values/themes.xml updated	Update both values/themes.xml and values-night/themes.xml with your overrides
Drawable changes not visible	Stale build cache	Rebuild the app after adding or replacing drawable files
Bubble style not applying	Custom style linked to wrong hub	Confirm the style is linked inside the correct hub (CustomIncomingMessageBubbleStyle or CustomOutgoingMessageBubbleStyle). See Message Bubble Styling
Only incoming or outgoing bubble changes	Separate styles required per direction	Define separate styles for incoming and outgoing bubbles — changing one does not affect the other
Component style attribute not recognized	Wrong attribute name	Confirm the exact attribute name in the linked attribute reference file on the component page

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Components

Symptom	Cause	Fix
Component not rendering	init() or login() not complete	Ensure both init() and login() resolve before inflating any CometChat view. Use a callback or state flag to gate rendering
List is empty despite having data	User not logged in	Verify a user is logged in with CometChatUIKit.login() before displaying the component. Components fetch data for the logged-in user only
Callback not firing	Wrong listener method or signature	Check the Actions section on the component page for the exact method name and parameter types
setOnItemClick not firing	Selection mode set to MULTIPLE	Item clicks may be consumed by selection logic. Set setSelectionMode(NONE) if you need standard click behavior
Messages not loading	Invalid User or Group object passed	Fetch the user or group via the SDK before passing it to the component
View not appearing in XML layout	Missing fully qualified class name	Use the full XML element name, e.g. <com.cometchat.chatuikit.conversations.CometChatConversations />
Custom view not rendering	createView returns null	If createView returns null, the default view is used. Return a valid inflated View to replace the default
ActivityResultLauncher not initialized	MessageComposer created outside onCreate	Create CometChatMessageComposer in the onCreate state of an Activity. In a Fragment, ensure the Fragment is loaded during the Activity’s onCreate
Sticker button disappears after setting auxiliary view	Auxiliary button overridden	Retrieve default auxiliary buttons via CometChatUIKit.getDataSource().getAuxiliaryOption() and include them in your custom layout before calling setAuxiliaryButtonView()
Typing indicator not showing	Custom subtitle view overrides it	The typing indicator renders in the default subtitle area. When you provide a custom setSubtitleView, it replaces the entire subtitle layout including the typing indicator
disableSoundForMessages(true) has no effect	Called after component starts loading	Call disableSoundForMessages(true) before the component starts loading
Filters not applied	Builder not set on component	Ensure you call the appropriate set*RequestBuilder(builder) method on the component instance after creating and configuring the builder
ProGuard/R8 strips CometChat classes	Missing keep rules for CometChat	Add -keep class com.cometchat.** { *; } to your proguard-rules.pro file
Jetifier errors during build	android.enableJetifier=true not set	Add android.enableJetifier=true to gradle.properties

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Calling

Symptom	Cause	Fix
Call buttons not appearing	com.cometchat:calls-sdk-android not installed	Add the calls SDK dependency to your build.gradle — the UI Kit auto-detects it. See Integration
Incoming call screen not showing	CometChatIncomingCall not added to the Activity	Render CometChatIncomingCall at the root of your Activity layout so it can listen for incoming calls
Incoming calls not detected	CallListener not registered	Ensure CometChat.addCallListener() is called in your Application class and the Application class is registered in AndroidManifest.xml
Call connects but no audio/video	Missing runtime permissions	Request CAMERA, RECORD_AUDIO, and INTERNET permissions at runtime before initiating calls
Call fails immediately	Calls SDK version mismatch	Ensure com.cometchat:calls-sdk-android version is compatible with your UI Kit version. Check the Integration page for version pairing
Sound still plays after disabling	disableSoundForCalls(true) called too late	Call disableSoundForCalls(true) before the component starts the call. If called after the call is initiated, it may not take effect
Custom call sound not playing	Audio file missing or wrong path	Verify the sound file exists in res/raw and pass the correct @RawRes int resource ID to setCustomSoundForCalls
Call events not received	Non-unique listener ID	Use a unique string ID when calling CometChatCallEvents.addListener(). If you reuse the same ID, the previous listener is replaced
Call events still firing after screen closed	Listener not removed	Call CometChatCallEvents.removeListener("YOUR_ID") in onDestroy() or onDestroyView()

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Extensions

Symptom	Cause	Fix
Extension feature not appearing	Extension not activated in CometChat Dashboard	Enable the specific extension from your Dashboard
Stickers not showing in composer	Sticker extension not enabled	Activate Sticker Extension in Dashboard
Polls option missing from action sheet	Polls extension not enabled	Activate Polls Extension in Dashboard
Link preview not rendering in messages	Link Preview extension not enabled	Activate Link Preview Extension in Dashboard

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AI Features

Symptom	Cause	Fix
AI features not appearing	Feature not activated in CometChat Dashboard	Enable the specific AI feature from your Dashboard
Conversation Starter not showing	Feature not enabled or no conversation context	Ensure Conversation Starter is activated in Dashboard
Smart Replies not appearing in composer	Feature not enabled in Dashboard	Ensure Smart Replies is activated in Dashboard

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Localization

Symptom	Cause	Fix
UI text not translated	Wrong language code	Use a Language.Code constant from the supported languages list in Localize
setLocale called after UI Kit screens render	Locale applied too late	Call CometChatLocalize.setLocale(...) before launching any UI Kit screen
String overrides not appearing	Key name mismatch in strings.xml	Verify the key name matches exactly (e.g., cometchat_chats). See Localize
Changes not visible after editing strings.xml	Stale build cache	Clean and rebuild the project after editing string resources
Date/time labels unchanged	DateTimeFormatterCallback not set	Add setDateTimeFormatterCallback(...) to the same UIKitSettings instance passed to CometChatUIKit.init(). See Methods

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Sound

Symptom	Cause	Fix
No sound plays	CometChatSoundManager created with invalid Context	Ensure you pass a valid Context when instantiating CometChatSoundManager. See Sound Manager
Custom sound not playing	Audio file missing or wrong format	Place audio files in res/raw and reference them as R.raw.<file>. Ensure the format is supported by Android (WAV/MP3/OGG)
Sound plays only once	Creating a new CometChatSoundManager per event	Reuse the same CometChatSoundManager instance instead of creating one per event
Silent on device	Device volume or ringer mode	Check device volume and ringer mode settings

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Events

Symptom	Cause	Fix
Event listener not firing	Subscribed to wrong event class or method	Check the Events page for exact event class names and callback methods
Duplicate event triggers	Multiple registrations without cleanup	Remove listeners in onDestroy() or onDestroyView() using the same tag passed during registration
Listener overwritten by another	Non-unique or hardcoded listener tag	Use a unique string for each listener registration (e.g., class name or UUID)
Event fires but UI doesn’t update	Callback not running on main thread	Wrap UI updates in runOnUiThread {} (Kotlin) or runOnUiThread(() -> { }) (Java)
Missed events after rotation	Listener not re-registered after Activity recreation	Register listeners in onCreate() or onViewCreated() and remove in the corresponding destroy callback
Not all event types received	Only some callbacks overridden	Override every callback method you need. For example, registering a CometChatGroupEvents listener but only overriding ccGroupCreated means you will not receive ccGroupMemberJoined or other group events

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Methods

Symptom	Cause	Fix
UI Kit method fails	Called before init() completes	Call CometChatUIKit.init() first and wait for the onSuccess callback before calling login(), sendTextMessage(), or any other UI Kit method
Messages sent but UI not updating	Using SDK method instead of UI Kit wrapper	Use CometChatUIKit.sendTextMessage() instead of CometChat.sendTextMessage(). The UI Kit wrapper automatically updates Message List and Conversations components via internal events
Failures silently ignored	onError callback left empty	Every UI Kit method accepts a CallbackListener with onError. Log the CometChatException or display an error message to the user
Session conflicts after switching users	Previous user not logged out	Call CometChatUIKit.logout() and wait for onSuccess before logging in a different user
Custom message not appearing in Message List	No MessageTemplate registered	Custom messages and custom interactive messages require a registered MessageTemplate that defines how to render them
Interactive message missing sender or receiver	sender or receiver not set	For FormMessage, CardMessage, SchedulerMessage, and CustomInteractiveMessage, set both sender (via CometChatUIKit.getLoggedInUser()) and receiver (the target User or Group object) before sending

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Text Formatters

Symptom	Cause	Fix
Mentions render as plain text	Formatter not added to component	Create a CometChatMentionsFormatter, add it to a List<CometChatTextFormatter>, and pass the list to the component via setTextFormatters()
setTextFormatters() has no effect	Called with empty list	Add at least one formatter to the list before calling setTextFormatters()
Custom mention style not applied in composer	Style not set on formatter	Call mentionFormatter.setMessageComposerMentionTextStyle(context, R.style.YourStyle) before passing the formatter to the component
Custom mention style not applied in bubbles	Only one direction styled	Call both setOutgoingBubbleMentionTextStyle() and setIncomingBubbleMentionTextStyle() — setting only one leaves the other with default style
Shortcut suggestions not appearing	Formatter not registered or extension disabled	Confirm the ShortCutFormatter is added to the formatters list via setTextFormatters(), and that the message-shortcuts extension is enabled in the Dashboard
setOnMentionClick callback not firing	Formatter not passed to component	Ensure the formatter is passed to the component via setTextFormatters() after calling setOnMentionClick()